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Slot Attendant – Casino Yellowhead

WebsiteCasino Yellowhead

 

Title

Slot Attendant

Reports To

Slots Supervisor/Slot Manager

Summary

Slot Attendants are some of our most valuable front line people and assist our slots customers by: Trading bills that aren’t being accepted by the slot machines, paying jackpots/handpays, explaining how the various slot machines work and helping customers with problems, providing information on location of washrooms, restaurants, bank machines, etc. and fixing minor slot machine problems.

Core Competencies

  • Customer Service
  • Team Work and Cooperation
  • Interpersonal Awareness
  • Communication

Job Duties

  • Ensure the guest is being provided with superior customer service
  • Adhering to policies and procedures outlined on the slot floor
  • Administering hand pay jackpots, bill exchanges with guests, machine maintenance; will include diagnosis of machine malfunctions, ticket game, and game diagnostics
  • Responsible for balancing assigned daily cash float
  • Identifying and report counterfeit bills
  • Responsible for the initial response to customer complaints, claims, and inquiries
  • Ensuring to be in compliance with AGLC terms and conditions
  • Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
  • Support and communicate with all associates on the casino gaming floor
  • Daily execution of assigned operational goals and objectives
  • Ensure the slot floor meets desired presentation for our guests, sections are clean and tidy throughout hours of operation
  • Maintains a positive and respectful attitude with a “One Team” mindset
  • Actively promote the Casino’s Players Club
  • Is flexible and willing to perform duties as workload necessitates
  • Ability to grasp instructions and adjust to changing conditions
  • Uphold a team work appearance offering assistance where available or when requested
  • Maintain an updated AGLC gaming workers license
  • Any other duties as required

Requirements

  • AGLC Pro-Serve certification
  • Able to maintain security clearance
  • Previous experience working in a fast paced restaurant or bar environment
  • Must be available to work days, evenings and weekends
  • Fluent in the English language
  • Have reliable means of transportation
  • The schedule for this position may vary and require the ability to work shift work, late nights, evenings, overnights, weekends and holidays.
  • A team player who is willing to learn new skills
  • Energetic with a great personality and sense of humor
  • Be approachable and hospitable
  • Enjoy working in a fast paced environment with a variety of customers
  • Process high standards in customer service

Work Conditions

  • Must be able to lift a maximum of 25 lbs. using proper lifting techniques – responsible for stocking non-alcoholic beverages
  • Must be able to stand for 8 hour periods
  • Must be able to bend to reach shelves
  • Must be able to carry a serving tray with drinks/food
  • Must be able to carry out light cleaning duties
  • Must be available to work all shifts including evenings, weekends and holiday
  • Must be able to work in a fast-paced working environment

 

 

To apply for this job email your details to edmundmendoza@purecanadiangaming.com