The successful candidate demonstrates exceptional leadership and customer service and thrives in fast-paced environment, and possesses a strong working knowledge table games.
Supervises and monitors activity of the dealers on the table games.
Participates in various aspects during opening and closing of the casino table games.
Reports errors and procedural irregularities in game operations.
Top priority is the security of the gaming floor ensuring house and AGLC rules are adhered too.
Assist with providing great customer service, handles all concerns and offers solutions.
Works as a liaison between the dealers and Pit Managers.
Maintain lists for guests waiting to play busier games.
Assist with attendance reports ensure accurate and timely processing of new hires, terminations, merit and promotional increases.
Make recommendations and assists with coaching the dealers with promoting best practices and standards ensuring quality service is provided.
Participates in formulating and administering company policies, commendations, performance, discipline, evaluations and reviews
Assist in creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; makes recommendations for quality hiring, training and succession planning processes
Other duties as required
Completion of a Grade 12 High School diploma or G.E.D. equivalent.
Basic skills in using Microsoft Office (Word, Excel and Outlook).
Must be able to work shift work including weekends and evenings
Must have minimum of 1 year of gaming experience or equivalent Supervisory experience
Knowledge of minimum of 2 games
Must be experienced with problem solving, people skills, communication skills
Confidentiality and professionalism is essential
Must be able to exercise considerable supervisory discretion and make independent decisions
Aptitude for exceptional customer service is a must
Excellent working knowledge of policies and procedures.
Must maintain a professional appearance, demeanor and approach at all times and will be flexible to work evenings and weekends as business needs dictate.
Effective listening abilities and ability to make strong judgment calls.
ADDITIONAL PHYSICAL REQUIREMENTS:
Must be able to stand for long periods of time
Date Posted: Aug 17, 2016
Posting Deadline: Open till suitable candidate found
Location: Calgary, AB
We are supportive of workforce diversity and encourage applications from all qualified individuals.
Please submit application to Human Resources or firstname.lastname@example.org
To apply for this job email your details to email@example.com