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Dual Rate Pit Boss/Dealer – Casino Calgary

purecangamingPURE Canadian Gaming

Job Overview

The successful candidate demonstrates exceptional leadership and customer service and thrives in fast-paced environment, and possesses a strong working knowledge table games.
Key Accountabilities

 Supervises and monitors activity of the dealers on the table games.
 Participates in various aspects during opening and closing of the casino table games.
 Reports errors and procedural irregularities in game operations.
 Top priority is the security of the gaming floor ensuring house and AGLC rules are adhered too.
 Assist with providing great customer service, handles all concerns and offers solutions.
 Works as a liaison between the dealers and Pit Managers.
 Maintain lists for guests waiting to play busier games.
 Assist with attendance reports ensure accurate and timely processing of new hires, terminations, merit and promotional increases.
 Make recommendations and assists with coaching the dealers with promoting best practices and standards ensuring quality service is provided.
 Participates in formulating and administering company policies, commendations, performance, discipline, evaluations and reviews
 Assist in creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; makes recommendations for quality hiring, training and succession planning processes
 Other duties as required

Primary Qualifications:
 Completion of a Grade 12 High School diploma or G.E.D. equivalent.
 Basic skills in using Microsoft Office (Word, Excel and Outlook).
 Must be able to work shift work including weekends and evenings
 Must have minimum of 1 year of gaming experience or equivalent Supervisory experience
 Knowledge of minimum of 2 games
 Must be experienced with problem solving, people skills, communication skills
 Confidentiality and professionalism is essential
 Must be able to exercise considerable supervisory discretion and make independent decisions
 Aptitude for exceptional customer service is a must
 Excellent working knowledge of policies and procedures.
 Must maintain a professional appearance, demeanor and approach at all times and will be flexible to work evenings and weekends as business needs dictate.
 Effective listening abilities and ability to make strong judgment calls.

ADDITIONAL PHYSICAL REQUIREMENTS:

 Must be able to stand for long periods of time

Date Posted: Aug 17, 2016

Posting Deadline: Open till suitable candidate found

Location: Calgary, AB

We are supportive of workforce diversity and encourage applications from all qualified individuals.

Please submit application to Human Resources or cgyresumes@purecanadiangaming.com

To apply for this job email your details to cgyresumes@purecanadiangaming.com